Advanced Plan

Advanced Plan Benefits

• Fast, Secure & Carbon Negative Dedicated WordPress Hosting

• 4 hours of monthly help desk support with remote Tier 1 support team*

• 24/7, 365 Email Support

• Detailed Task Reporting

• Redundant Local & Cloud-Based Backups

• Website Speed Optimization

• WordPress Core Updates

• Plugin & Theme Updates**

• 24/7 Uptime Monitoring & Reporting***

• Server-Wide Security Scanning & Malware Removal

• WAF (Website Application Firewall)

• FREE SSL Certificate via Cloudflare

• Sienna Accessibility Toolbar ****

• Optional MFA/2FA Authentication

• Optional DNS Hosting with Copilot or Cloudflare

  
  

  *You may use your Support Time for technical issues with the website, training, or even content edits you don’t have time to do, like changing menus, adding page content or blog entries. Our busy clients appreciate having this extra support and flexibility! Let us be your WordPress experts, so you can focus on your work.

  **Your website may be using third-party proprietary subscription-based plugins, and your licenses may need to be renewed periodically. Although we will send you reminders about these renewals, you will be responsible for keeping product licenses up to date. We can do the technical work, you just need to pay the bill!

  ***99.9% uptime guaranteed

  ****The Sienna accessibility widget is a lightning-fast, SEO, and user-friendly addition that can increase accessibility for people with visual and cognitive impairments on your website. However, no add-on or widget alone is enough to make your website WCAG 2.1 AA compliant on its own. Clients who are creating a new website will receive our best techniques and training for ensuring compliance as a part of the web development process. Additional project-based assistance is available for clients who seek support after creating their website with a different vendor to increase the compliance of your website upon request.

  Note: In addition to the benefits included in your Copilot Care package, our agency will also be available for any new project needs, consulting sessions, graphic design support, and improvements requested as your needs evolve over time. Any services out of scope of our Tier 1 support will be available on a time and materials basis with our Tier 2 support.